Process Excellence

Process Mining

Torne os processos mais eficientes. E descubra todas as vulnerabilidades e desvios de fluxo

Process mining is the technology that discovers, monitors and optimises every kind of process, drawing knowledge from the event logs already sitting in your systems in order to audit, analyse and improve how the business actually runs.

De acordo com o IDC, de 20 to 30% of revenue is lost devido a falhas ou a processos mal executados

Process mining makes it possible to see which processes are genuinely efficient. It maps and visualises them, and helps find the shortest viable path through work of any kind. The result: more agility, more revenue, lower cost.

Process mining applies algorithms to event log data to surface trends, patterns and the fine detail of how an entire process is executed.

Entre os most critical business processes include:

Process mining traces customers, their interactions and their touchpoints, taking the com a organisation as the primary object rather than an order, an invoice or a request. You can think of it as "customer journey mining", which opens up an entirely new audience.

Is your business agile enough?

Processes are not static. Market dynamics force constant change: customer expectations, new product lines, acquisitions, new regions, outsourcing, multiple suppliers, competition, regulation.

When everything runs efficiently, the business is agile enough to absorb change easily, leaving more time to generate revenue through innovation, better quality and stronger customer relationships.

When one area underperforms it affects every other one — and it is rarely obvious where that is happening, or how.

Onde a process mining pode ajudar?

Processes are not static. Market dynamics force constant change: customer expectations, new product lines, acquisitions, new regions, outsourcing, multiple suppliers, competition, regulation.

Process mining also lets you audit processes quickly, and many organisations now use it for continuous monitoring and optimisation. That way problems are caught before they bite, keeping operations profitable and competitive.

Descubra onde e por que as coisas podem dar errado

Using key process performance indicators (KPPIs), process mining shows exactly where the opportunities to fix or improve a process are. Running root-cause analysis over system data, it explains why things drifted from the expected pattern.

KPPIs can also be connected to a company's key performance indicators (KPIs) for comprehensive measurement, deeper analysis, specification of improvements and ongoing monitoring.